Dear customers, thank you very much for your support of the Weizhi Smart series. In the process of using the product, if you encounter technical problems or product quality problems, please call the 400-967-1687 free technical service hotline for consultation, or visit our website: www.chinavik.com Technical trouble inquiry, in order to avoid your worries, the products sold by our company are executed according to the national “three guarantees” regulations.
After-sales service scope:
All the series of security products produced and distributed by Foshan Weike Intelligent Technology Co., Ltd.
Product Warranty Terms:
1. The host and the sub-machines that are not under the warranty period do not enjoy the free warranty service. The restrictions are as follows:
1. Calculate the date issued by the purchaser's invoice, and the product is more than one year.
2, no production bar code or production bar code is illegible, damaged and can not be derived from the factory day products.
3. The purchase invoice is lost or the invoice date column is altered, damaged, and ambiguous.
Second, the host, sub-machines and accessories that are not covered by the warranty do not enjoy the free warranty service, the contents are as follows:
1. The outer shell of the product has obvious deformation, lacquering, deep scratches and can be seen from the appearance.
2. PCB board burnout, deformation, fracture, corner damage, serious scratches and other physical damage.
3. There are serious stains on the PCB board and the PCB board is discolored due to moisture and moisture caused by water ingress.
4, the components are not complete (such as the host button, the sub-machine cable, PIR sensor off, etc.).
5, SIM card holder, memory slot, cable interface and other slots and peripheral interfaces are damaged or broken.
6. Failure caused by the normal operation of the manual (function damage and obvious abnormal appearance, TP mirror cracking, screw column installation deformation, cable interface illegal operation, etc.).
7. Product damage caused by exceeding the permitted environment (such as high temperature, corrosion, etc.).
8. Products that have been repaired without authorization, and have been modified without change to the zipper, the tear-proof label is damaged, and the waterproof label is discolored.
9. Faults caused by force majeure such as natural disasters (such as earthquakes, floods, fires, lightning strikes, etc.) and other accidents.
Third, the cat's eye host, sub-machines and accessories in the normal use of the case of failure can enjoy one year (from the purchase invoice date) of the free warranty service, beyond the term is not covered by the free warranty, optional paid repair services.
Paid Terms of Service:
First, the paid service content:
1. Products that are not covered by the free warranty period
2. products that are not covered by the warranty
Second, the charging standard:
1. The accessory fee refers to the cost price of replacing the repair parts due to maintenance needs.
2. our company holds the customer first, the attitude of pursuing service quality. The customer's labor maintenance fee will not be charged within one year (regardless of warranty or man-made damage). If it exceeds the usage time of one year, the labor fee of 20 yuan/set will be added. There is no labor fee for replacing the cable.
3. After repair, it is confirmed that it cannot be repaired (meaning that there is no replacement or repair of the parts or technically impossible to repair), and the original state will be returned to the customer within one week without any charge.
4. due to insurance and maintenance, exchange, etc., the courier fee is borne by both parties, such as the same failure to generate secondary maintenance, the courier fee is borne by our company.
Third, paid maintenance commitment:
1. Ensure that the repaired product does not have the same fault within one month, and if it is, it will be repaired free of charge (the warranty period will be extended by one month from the completion of the repair).
2. the product serial number on the repair product, tamper-proof waterproof labels such as tearing, damage, etc. are not promised, will be re-considered as paid repair products.
3. The maintenance service time (from the date of receipt of the repaired product by our company) shall not exceed 5 working days in principle, except for special circumstances, which can be negotiated.
